Thank you for your interest in joining our team!

We are looking for a Resident Services Coordinator to join our team!

Downstreet Housing and Community Development is a private, mission-driven, not-for-profit organization dedicated to delivering social justice through the power of affordable housing. We pride ourselves on connecting people to the resources they need to thrive and creating equitable opportunities for everyone in Central Vermont to access safe, healthy homes. Through our work, we strengthen the health and future of our local communities.

Downstreet is seeking an enthusiastic and dedicated Resident Services Coordinator to help Downstreet residents maintain their housing, meet basic needs, achieve personal stability, and thrive. This person will provide direct services and connections to community resources for high-barrier residents at risk of eviction.

Key Responsibilities

Identify needs of individuals and housing communities and develop service plans to meet those needs
Connect residents to community resources and services, and follow-up on engagement and outcomes
Coordinate opportunities for residents to learn new skills, develop social connections, and build community
Proactively intervene when situations and behaviors threaten a resident’s housing stability
Establish supportive, mutually respectful relationships with residents and maintain resident confidentiality
Establish connections and maintain strong working relationships with local service providers. Represent Downstreet at relevant community meetings
Maintain collaborative relationships with property managers and fellow Downstreet staff
Complete all administrative duties related to the position, including resident files, program monitoring, and reporting in a timely manner
Ensure compliance with all relevant legal, regulatory, and organizational requirements

Experience and Education

Bachelor’s degree and 3 years of experience in relevant field, or an equivalent combination of education, employment, and life experience
Two years’ experience working with families or individuals in crisis. Experience working with people with substance use disorder and mental health disabilities and/or providing housing-based services a plus!
Proficient in Microsoft Office Suite and ability to learn relevant property management software
Highly organized with a strong ability to manage priorities and deadlines and ability to manage confidential information
Strong written and verbal communication skills, active listening skills, and problem-solving abilities
Familiarity with trauma-informed care, and de-escalation techniques a plus
Commitment to equity and inclusion, and social and economic justice
Valid Vermont Driver’s License and reliable personal vehicle

Physical Requirements

Prolonged periods sitting at a desk and working at a computer
Must be able to lift 25 pounds at a time
Ability to access all Downstreet sites, buildings, apartments, and facilities

Compensation

Full-time. Salary: $55,000 per year.

Benefits: Competitive benefits package including 403b match, health and dental insurance, paid holidays, paid time off, life insurance, short-term disability

Application Instructions

Downstreet is strongest when we have a team that represents a variety of backgrounds, perspectives, and skills. We know that the more inclusive we are, the better our work will be. We are an equal opportunity employer, and all qualified applicants, regardless of race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, disability, or Veteran status are encouraged to apply.

To apply, please complete the form below. Please include a resume and a cover letter explaining why you would like to be a part of the Downstreet team. Applications submitted without a cover letter will be considered incomplete and will not be reviewed.