We want to hear from you!
Downstreet is always looking for ways to improve our housing and community services and that means we need to hear from our residents and program participants. Did you have a great experience? Do you have ideas for us? Did you have an experience that you find concerning? Do you disagree with a decision made by Downstreet? All this information is important for us to know. Please answer the questions on this form to provide feedback.
Need help filling out the form or want to answer the questions verbally? You can ask Downstreet staff for help or call our front desk at 802-476-4493.
If you have feedback to share, please complete the form below. If you prefer not to submit this information online, you can download a printable PDF form here or call us to have one mailed to you. A completed form may be deposited in drop boxes located outside Downstreet’s office.
It can also be mailed to:
Attn: Feedback Form
22 Keith Avenue
Barre, VT 05641
GRIEVANCE PROCESS FOR DOWNSTREET RESIDENTS & PROGRAM PARTICIPANTS
If you have a grievance or disagree with a Downstreet decision, we are committed to making sure that your concern is addressed as thoroughly as possible. If you feel like you can resolve the problem by talking to a staff person, please do that. If you’ve already tried or are uncomfortable with that approach, please tell us about it by filling out the other side of this form.
Please note that in no event will filing of a concern, complaint or grievance have any effect upon your receipt of housing or services. If you are filing a grievance, below is a description of Downstreet’s process so you know what to do and what to expect from us.
After we receive your grievance, here is what will happen:
Step 1: Based on your concern, the information will be forwarded to the Supervisor or Director of the most appropriate department.
Step 2: The Supervisor or Director will contact you upon receipt of the written grievance and schedule a time to talk within 14 calendar days. After reviewing the grievance, the Supervisor or Director will respond in writing within 7 calendar days, outlining actions to be taken to address the grievance.
Step 3: If the concern is not resolved with the response of the Supervisor or Director, it will be referred to Downstreet’s CEO for review. After reviewing the grievance documentation, the CEO will request further information as needed and provide a written response to the grievance within 14 calendar days.